Advice to Clients
Updated 8th April 2020
In line with the Government’s announcement made on 23 March 2020, our offices have now closed until it is safe to re-open. In the meantime, our comprehensive business continuity plans have allowed our solicitors and support teams to provide all of our services to you remotely. What is becoming an increasingly challenging time, the safety or our teams and clients remains of paramount importance. We have therefore taken, and will continue to take, all necessary steps to ensure this is the case.
At the foot of this page, we also feature articles from across our departments that discuss current issues and how we are on hand to help with your individual and business affairs.
Communicating with us
With the global and national response to COVID-19 changing regularly, we are doing all we can to ensure that our current instructions and new enquiries are met in line with our core values and usual standards.
If you are an existing client, you can continue to communicate with your solicitor by e-mail and telephone. Longer telephone and video conferencing appointments can also be arranged. Please telephone 0117 962 1205 and messages will be relayed to your solicitor who will then contact you.
If you are a new client, you can contact us by e-mail email@example.com or by telephone 0117 962 1205 in the usual way. Our phone lines may be busier than usual so please do bear with us whilst we ensure your enquiry is dealt with as efficiently as possible.
Post should only be used when necessary. If you have any documents that can be sent via e-mail please do, including ID. We are able to verify your ID by way of an electronic identification database search. If you must send any original document by post, please make specific arrangements with your solicitor directly. We have staff visiting the office on an ad-hoc basis to deal with incoming post who will pass on to the relevant recipient.
Email communications and Payments
Unfortunately, at this time, fraudsters are using Covid-19 as an opportunity to step up fraudulent emails purporting to be from law firms. Please note that any emails from AMD Solicitors will only be from a recognised AMD email address as given to you by your solicitor and should be verified with us by telephone if you are in any doubt. Please pay particular attention to every letter, number and punctuation mark used in an email address to ensure it matches with a secure email address.
In respect of payments, we kindly ask that any payment is made via bank transfer in the first instance. If you receive an e-mail or telephone call which appears to come from this firm you must check with us before transferring funds to ensure you are using our correct bank details. Similarly, you should not send your bank details to us by e-mail. We will not notify you of a change of our bank details by phone or e-mail and if you receive such a communication, you should ignore it and notify us.
We unfortunately had to cancel our Wills and Probate talks in March but we are looking into providing a podcast for you or will reschedule for later in the year.
We would like to take this opportunity to thank you for your continued support and understanding. We appreciate that this a challenging time for us all and we may have to make further adjustments to the way we provide our services.
Please follow our updates or contact us in the usual way if you have any questions. In the meantime, we will continue our commitment to provide our high levels of client service to all AMD clients.
We send our best wishes.
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