Our office arrangements from 6 January 2021

Updated 6 January 2021

 

Visiting our offices

Although all of our services remain fully operational, in light of lockdown restrictions, our offices are temporarily closed to the public.

To comply with Government guidance, we will be working remotely from home where necessary to do so. We continue to offer telephone and video conferencing appointments and we will apply our technology and remote working practices to ensure we continue to meet AMD standards for existing and new clients . To speak to one of our team and learn more on arranging an appointment please telephone 0117 962 1205 or email info@amdsolicitors.com.

 

Communicating with us

With the global and national response to COVID-19 changing regularly, we are doing all we can to ensure that our current instructions and new enquiries are met in line with our core values and usual standards.

If you are an existing client, you can continue to communicate with your solicitor by e-mail and telephone. Longer telephone and video conferencing appointments can also be arranged. Please telephone 0117 962 1205 and messages will be relayed to your solicitor who will then contact you.

If you are a new client, you can contact us by e-mail to info@amdsolicitors.com or by telephone on 0117 962 1205. Our phone lines may be busier than usual so please do bear with us whilst we ensure your enquiry is dealt with as efficiently as possible.

 

Email communications and Payments

Unfortunately, at this time, fraudsters are using Covid-19 as an opportunity to step up fraudulent emails purporting to be from law firms. Please note that any emails from AMD Solicitors will only be from a recognised AMD email address as given to you by your solicitor and should be verified with us by telephone if you are in any doubt.

Please pay particular attention to every letter, number and punctuation mark used in an email address to ensure it matches with a secure email address.

In respect of payments, we kindly ask that any payment is made via bank transfer in the first instance. If you receive an e-mail or telephone call which appears to come from this firm you must check with us before transferring funds to ensure you are using our correct bank details. Similarly, you should not send your bank details to us by e-mail. We will not notify you of a change of our bank details by phone or e-mail and if you receive such a communication, you should ignore it and notify us.

 

Stay safe

We would like to take this opportunity to thank you for your continued support and understanding. We appreciate that this is a challenging time for us all and we may have to make further adjustments to the way we provide our services.

Please follow our updates or contact us in the usual way if you have any questions. In the meantime, we will continue our commitment to provide our high levels of client service to all AMD clients.

We send our best wishes.

 

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