Our office arrangements from 24 January 2022
Visiting our offices
All of our four offices remain open to the public, however, we have chosen to keep all of our current Covid-safe measures in place for staff in office and for clients and suppliers visiting our offices.
Where possible, all client meetings in our offices must be scheduled in advance . Prior to attending our offices clients will receive our updated Covid-19 office procedures notice to explain our current policies.
We also continue to offer telephone and video conferencing appointments to AMD clients.
Communicating with us
With the global and national response to COVID-19 changing regularly, we are doing all we can to ensure that our current instructions and new enquiries are met in line with our core values and usual standards.
If you are an existing client, you can continue to communicate with your solicitor by e-mail and telephone. Longer telephone and video conferencing appointments can also be arranged. Please telephone 0117 962 1205 and messages will be relayed to your solicitor who will then contact you.
If you are a new client, you can contact us by e-mail to firstname.lastname@example.org or by telephone on 0117 962 1205.
As many of our staff continue to work from home (or may be required to on short notice), our phone lines may be busier than usual. Please be assured that our teams are doing all they can to meet your enquiry at the earliest opportunity.
Email communications and Payments
Unfortunately, at this time, fraudsters are continuing to use Covid-19 as an opportunity to step up fraudulent emails purporting to be from law firms. Please note that any emails from AMD Solicitors will only be from a recognised AMD email address as given to you by your solicitor and should be verified with us by telephone if you are in any doubt.
Please pay particular attention to every letter, number and punctuation mark used in an email address to ensure it matches with a secure email address.
In respect of payments, we kindly ask that any payment is made via bank transfer in the first instance. If you receive an e-mail or telephone call which appears to come from this firm you must check with us before transferring funds to ensure you are using our correct bank details. Similarly, you should not send your bank details to us by e-mail. We will not notify you of a change of our bank details by phone or e-mail and if you receive such a communication, you should ignore it and notify us.
We would like to take this opportunity to thank you for your continued support and understanding. We appreciate that this is still a challenging time for us all and we may have to make further adjustments to the way we provide our services.
Please follow our updates or contact us in the usual way if you have any questions. In the meantime, we will continue our commitment to provide our high levels of client service to all AMD clients.
We send our best wishes.
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