We have re-opened our offices in Henleaze, Whiteladies and Shirehampton
Updated 24th June 2020
Since the Government’s announcement made on 23 March 2020, our offices have been closed. In that time, our comprehensive business continuity plans have allowed our solicitors and support teams to provide all of our services to you remotely
We are now pleased to announce that our offices in Henleaze, Whiteladies Road and Shirehampton are all open by appointment only.
The safety of our clients, staff and on-site contractors remains our top priority. We have r estructured and upgraded our offices by the installation of protective screens and ‘anti-bac’ stations in our reception areas and meeting rooms. We also have a structured booking process to ensure all client meetings are carefully planned for and clear signage for all visitors when on site. Our new lay out will ensure we can safely achieve social distancing between solicitors, support staff and clients at all times.
Our Clifton Village Office remains a working office and an option for clients to drop their documents into. All appointments at this time will need to be scheduled at other offices.
We look forward to seeing you again and to helping you through what may be another challenging period for the second half of 2020.
Visiting our offices
For non-essential face-to-face meetings, we will continue to offer client appointments by telephone or video conferencing.
Communicating with us
With the global and national response to COVID-19 changing regularly, we are doing all we can to ensure that our current instructions and new enquiries are met in line with our core values and usual standards.
If you are an existing client, you can continue to communicate with your solicitor by e-mail and telephone. Longer telephone and video conferencing appointments can also be arranged. Please telephone 0117 962 1205 and messages will be relayed to your solicitor who will then contact you.
If you are a new client, you can contact us by e-mail firstname.lastname@example.org or by telephone 0117 962 1205 in the usual way. Our phone lines may be busier than usual so please do bear with us whilst we ensure your enquiry is dealt with as efficiently as possible.
Email communications and Payments
Unfortunately, at this time, fraudsters are using Covid-19 as an opportunity to step up fraudulent emails purporting to be from law firms. Please note that any emails from AMD Solicitors will only be from a recognised AMD email address as given to you by your solicitor and should be verified with us by telephone if you are in any doubt. Please pay particular attention to every letter, number and punctuation mark used in an email address to ensure it matches with a secure email address.
In respect of payments, we kindly ask that any payment is made via bank transfer in the first instance. If you receive an e-mail or telephone call which appears to come from this firm you must check with us before transferring funds to ensure you are using our correct bank details. Similarly, you should not send your bank details to us by e-mail. We will not notify you of a change of our bank details by phone or e-mail and if you receive such a communication, you should ignore it and notify us.
We unfortunately had to cancel our Wills and Probate talks in March but we are looking into providing a podcast for you or will reschedule for later in the year.
We would like to take this opportunity to thank you for your continued support and understanding. We appreciate that this a challenging time for us all and we may have to make further adjustments to the way we provide our services.
Please follow our updates or contact us in the usual way if you have any questions. In the meantime, we will continue our commitment to provide our high levels of client service to all AMD clients.
We send our best wishes.
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